Our purpose is to create places where everyone feels proud to live. We will work together to improve opportunity, independence and the quality of life for our customers.
Our mission
We are a major housing association operating in central, southern and eastern England.
We provide high quality housing that people want and can afford, and offer excellent customer service. We use our skills, expertise and resources to be a key partner, helping to create and maintain successful, safe and thriving communities where people, regardless of tenure, are proud of their home and their environment.
bpha is a value-driven social business. We care and believe in what we do and we do what we say.
Our values are at the heart of what makes bpha what it is now and what it will become in the future. They underpin the decisions we take and also act as our conscience in everything we do.
Our principles and values consist of eight inter-related themes:
- Valuing our customers, involving our customers
- Quality of life through balanced communities
- Valuing ethnic and cultural diversity, building trust
- Independence for a purpose
- Responsible and accountable
- Consistency, coherence and commitment
- Innovation
- Valuing our people
Full details are set out in our revised corporate purpose and strategy, which includes our strategic priorities.