We’ve gathered together all our policies and documents into one library. Please do contact us if you can’t find the information you’re looking for.

Policies

Aids and Adaptations Policy

Allocations Policy

Anti-Social Behaviour Policy

Arrears Prevention and Recovery Policy

Bedford Borough Allocation Scheme

Domestic Abuse Policy

Equality and Diversity

Feedback Policy

Room to Move Policy

Safeguarding Tenants Policy

Service Charge Policy

Subject Access Request Form

Tenancy Fraud Policy

Tenancy Policy

Value for Money Policy

Financial reports

HCA Transparency Obligation

Customer Standards

bpha Customer Service Commitment