The standards focus on six areas:
- Tenant involvement and empowerment,
- Home (including repairs and maintenance)
- Tenancy (including allocations and rent)
- Neighbourhood and community (including anti-social behaviour)
- Value for money, and
- Governance and financial viability
So, what will this mean for bpha tenants?
- A greater focus on issues that matter most to you, such as repairs, tackling anti-social behaviour and affordable rents
- More opportunities to have your say, to get involved and hold bpha to account
- More feedback from us as your landlord, including an annual report