Mediation

Mediation is a way of dealing with disputes between people of the same locality or neighbourhood. It aims to help the people involved to reach an agreement that satisfies everyone.

Mediation only works when all parties agree to take part and when people are more interested in solving the problem than in blaming neighbours.

It is commonly used for the resolution of situations such as noise, anti-social behaviour, dogs, parking, boundary problems or verbal abuse. It looks to resolve these situations without the need of legal action.

bpha offers mediation free as a means to tackle incidences of anti-social behaviour. The mediator will either be an impartial member of staff or an external contractor.

Frequently asked questions:

Will it be confidential?

If you decide to take part in mediation, what you tell us will remain confidential unless we believe you are at risk of significant harm or of harming another.

Do I have to meet the other person?

Yes, in order to start mediation you must be willing to meet with the other person and talk. You must be willing to solve the problem rather than blame your neighbours.

Where will we meet?

The place of the meeting will be organised by the mediator and will be an impartial independent area. It will be on common ground.

What does this mean with regards to my tenancy?

Mediation will not affect your tenancy, it will help sustain your tenancy in some cases, often erasing the issues of anti-social behaviour that could be going on.

How much will it cost?

bpha offers the mediation service for free.

When will it happen?

The mediators will arrange the meetings and contacts to take place at a time and place that is convenient to you.