actively encourage feedback from its residents, the staff working for bpha
and anyone who comes into contact with bpha
however often. By understanding what we do well, what we could do better and what we don't do at all but that is important to you, we can make the life easier and more enjoyable for all.
We aim to achieve high standards in all we do and to deliver as your landlord and when you have any contact with us
We do our best to give a good service but we know that sometimes things go wrong. We want to hear about these experiences. It is important because it means we can say sorry if our service has not been good enough. We can also learn from what happened to do things better in future and, in certain circumstances, compensate you.
Some people don’t like to complain because they think they might get a worse service in future. We’d like to reassure you that this isn’t how things work at bpha - you will not be treated differently because you have complained.
Included in our 'have your say' booklet is a guide to making a complaint. It tells you what you can and cannot complain about and explains how the complaints process works. There is a lot of information and if you would like someone to go through it with you, please ring and we will be happy to help. Our contact details are on the back.
So if you would like us know what you think of bpha, have a complaint to make about a service you have received from us or one of our contractors or would just like to compliment us on something we have done; perhaps one of our staff has gone over and above what you would expect, please download the form to tell us or call us on 0330 100 0272 and ask for our 'Have your say' form. Alternatively, you can complete the form online.
We look forward to hearing from you.