The Tenant Services Authority (TSA) is the regulator for social housing in England. The TSA requires social housing providers to meet six standards, which are designed to improve the services provided.
The six standards cover:
- Tenant involvement and empowerment – there are requirements around customer service, choice and complaints; involvement and empowerment; and understanding and responding to diverse needs of tenants
- Home – which relates to the quality of accommodation; and repairs and maintenance
- Tenancy – which has requirements relating to allocations; rent; and tenure
- Neighbourhood and community – covers areas relating to neighbourhood management; local area co-operation; and anti-social behavior
- Value for money
- Governance and financial viability
For three of these six national standards, the TSA believes that landlord and tenants should discuss, agree and monitor the quality of services through local offers.
The three standards the TSA has asked bpha to develop local offers for are:
- Tenant involvement and empowerment
- Neighbourhood and community
We have recently held a number of events to ask our residents to prioritise the services they feel we need to improve through local offers.
Based on the feedback we received, we publish our local offers soon, and we are keen to encourage our residents to assist us by monitoring their delivery
If you are interested in taking part in this monitoring, please contact the Resident Involvement Coordinator on 0330 100 0272.
We will use regular customer feedback in the ongoing development of our local service offers.