This project is a new joint venture between bpha and the Bedford Bangladeshi Women's Association (BBWA) aimed at Bangladeshi tenants, with whom BPHA has a relatively low level of customer engagement.

Six members of BBWA were trained on how bpha works and ran a trial project with eight tenants. Using home visits, they ensure tenants are aware of their rights and responsibilities, and have key bpha publications such as the tenants' handbook, newsletter and repairs free phone number. They also follow up some matters on the tenants' behalf.

The project has been warmly welcomed by tenants who, due to language and cultural barriers, may not otherwise receive the full range of bpha services. Each tenant is also offered a video in Bengali on tenancy issues and an "I need an interpreter" card to show at Reception. In recognition of the many intiatives run by the BBWA, this project is flexible, allowing the BBWA to work at its own pace. The project is co-ordinated by a member of the BBWA who is also a bpha tenant. The BBWA is also helping bpha to consult further with Bangladeshi tenants.

This project was shortlisted for the national iNbiz awards 2004.

To find out what the project thinks about bpha's work with Bangladeshi tenants, please click here.