Residents' report 2010-2011
This year's report was developed by the Resident Scrutiny and Improvement Group and covers topics residents said they wanted to know more about.
Residents’ report 2009-2010
This report sets out how bpha is doing in terms of meeting the six National Standards which have been set by the Tenant Services Authority (TSA), the current regulator for social housing.
Residents’ report 2008-2009
We’ve taken a bit of a different approach this year with more of a focus on services - I hope you find the information useful. As always, your feedback will be really helpful - it really does make a difference!
Residents’ report 2007-2008
This report, which takes the form of a handy calendar, also includes some key facts and figures to help you see how we are doing.
Residents’ report 2005-2006
Throughout this report, you will see that we have referred to our values. These values are more than just words on a page. For us, they define why bpha exists and what it stands for. They influence how our staff deliver services to you and how we involve you in the way we do things.
Residents’ report 2004-2005
Our residents have helped us to create thriving communities by getting involved to make their neighbourhoods places where people want to live.