Aids and adaptations
Working with local authorities,
bpha is committed to helping
improve the quality of life for
residents with disabilities and
health or mobility problems.
Guide to Compensation
bpha has two types of compensation. The first is based on legal rights, which we must pay, and the second is discretionary.
Have Your Say
This booklet tells you about
making a compliment, comment or complaint about bpha’s services and includes a form you can use to do this.
This booklet tells you what you can expect from customer service at bpha.
This document aims to explain about defects in new homes - what they are and what they are not and the defect liability period.
If you live in a bpha property in the Bedford area and are unemployed, we can help you to find a job.
This booklet sets out our approach to equality and diversity, so that everyone connected to us understands what this means and how they can play their part.
Health and safety
This leaflet covers some of the safety issues that could arise in your home. They won’t all be relevant to you but will provide you with some helpful tips that could protect you in the future.
What you should I do if you are homeless or might become homeless soon
Management of your neighbourhood
At bpha, we work with customers, local councils and partner organisations to ensure that your neighbourhoods are clean and tidy.
The collection of rent and the prevention of arrears are a very important part of our work.
This booklet contains a statement of the service you can expect from us when you wish to report a repair problem.
This leaflet explains bpha’s commitment to resident involvement and the opportunities we provide to all our customers to improve the services we provide, and the communities within which they live.
bpha is committed to providing good quality housing for older people which promotes independence and enables older people to live as normal and satisfying a life as possible within their own homes.
Safety in communal areas
As your landlord, bpha has responsibilities for the home in which you live. One of those is making sure that the structure of buildings and communal areas within them meet fire and safety requirements.
The handbook sets out to explain, without jargon, the main topics contained in your tenancy agreement, our legal contract with you. It explains what we do and what is expected of you as a resident of BPHA.
Your new home
This leaflet sets out the letting standard so you know what you can expect.
Home contents insurance application pack
With a special scheme through Allianz in place for bpha residents, you can protect your belongings, gain peace of mind, and focus on the things that really matter in life.