bpha is a registered ‘not-for-profit distribution’ provider of affordable housing. We are regulated by the Homes and Communities Agency (HCA).

The HCA took over responsibility for the regulation of social housing providers in England from the Tenant Services Authority (TSA) on 1 April 2012. For details, please visit the HCA website.

bpha is a Registered Society under the Co-operative and Community Benefit Societies Act 2014 (26751R) and is also registered with the Homes and Communities Agency (LH 3887).

Payment Performance

bpha publishes its payment performance with contracted suppliers in line with guidance issued under the Public Contract Regulations 2015 (section r113).The information below demonstrates how we have performed in paying our contracted suppliers within 30 days:

Financial year: 2015/16

  • Proportion of valid & undisputed invoices paid within 30 days in accordance with regulation 113 (based on numbers of invoices, rather than their value); 100%
  • Interest accrued due as a result of non-payment within 30 days; 0%
  • Interest actually paid on late payments; £0

If you wish to know more please email us

Regulatory Ratings

The latest Homes and Community Agency Regulatory Judgement was released in February 2015 which includes an improvement in bpha‘s Governance Rating to G1 being the highest possible level. It also restated bpha’s highest possible Viability Rating of V1.

Properly Governed: G1
The provider meets the requirements on governance set out in the Governance and Financial Viability standard.

Viable: V1
The provider meets the requirements on viability set out in the Governance and Financial Viability Standard and has the capacity to mitigate its exposures effectively.

Equality & diversity

We are committed to providing equal opportunities for everyone who uses or provides our services and seek to ensure that nobody is treated less favourably because of their age, religion, sexual orientation, gender or disability. We treat any allegations of harassment or discrimination seriously, and will hold a full investigation into any reported instances.

Data Protection

We treat all information we hold about our customers in confidence and would only be disclosed to a third party with your permission. Under the Data Protection Act 1998, you are entitled to:

  • know why information is being collected and/or processed;
  • a description of the information being collected and/or processed;
  • a description of any potential recipients of the information; and
  • access to information held about you and to obtain copies if necessary.

If the information you have requested exists, we will arrange for you to see it within 40 days in line with Data Protection guidance. We are unable to show you information about you that has been supplied by a third party without the other party’s permission. A fee may be payable. Contact us for more information.