There may be occasions where it is necessary for you to contact bpha out of hours.
Situations where this might be necessary include:
Where there is no power whatsoever, water affecting wiring after a burst or if a lift, fire alarm, communication or control entry system etc are out of order.
Where the Fire Service is attending or has attended
- Fuel and other service supply
Faults on gas, electric, oil and water fuel are generally subject to special arrangements with various statutory agencies and contractors. Under normal circumstances service supply problems will be dealt with as soon as possible, but tenants may be expected to make their own temporary arrangements to provide portable heaters etc.
Bursts on hot or cold water supply, but only where the tenant is unable to turn off the stop tap are classed as an out of hours emergency as is overflowing drains or toilets inside the property.
bpha will attend out of hours if bad weather such as gale force winds or lighting has caused extensive damage inside the house.
For an out of hours emergency, call free on 0800 581707
Bedfordshire Pilgrims Housing Association Limited (bpha), Registered Office Pilgrims House, Horne Lane, Bedford MK40 1NY, is registered as a Charitable Industrial Provident Society
(26751R) and also with the Homes and Communities Agency (LH3887) and is affiliated to the National Housing Federation.