bpha

bpha

Pilgrims House

Horne Lane

Bedford

MK40 1NY

Phone: 0330 100 0272

Email: info@bpha.org.uk

Text: 07983 502 502

Opening Hours

Office: Mon-Thurs 9am-5pm

Fri 9am-4.30pm

 

Phone: Mon-Fri 8am-6pm

Sat 9am-1pm

 

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Emergency repairs 

There may be occasions where it is necessary for you to contact bpha out of hours. 

Situations where this might be necessary include:
  • Electrical
    Where there is no power whatsoever, water affecting wiring after a burst or if a lift, fire alarm, communication or control entry system etc are out of order. 
  • Fire
    Where the Fire Service is attending or has attended 
  • Fuel and other service supply
    Faults on gas, electric, oil and water fuel are generally subject to special arrangements with various statutory agencies and contractors. Under normal circumstances service supply problems will be dealt with as soon as possible, but tenants may be expected to make their own temporary arrangements to provide portable heaters etc. 
  • Water
    Bursts on hot or cold water supply, but only where the tenant is unable to turn off the stop tap are classed as an out of hours emergency as is overflowing drains or toilets inside the property.
  • Weather
    bpha will attend out of hours if bad weather such as gale force winds or lighting has caused extensive damage inside the house. 
For an out of hours emergency, call free on 0800 581707

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Bedfordshire Pilgrims Housing Association Limited (bpha), Registered Office Pilgrims House, Horne Lane, Bedford MK40 1NY, is registered as a Charitable Industrial Provident Society (26751R) and also with the Homes and Communities Agency (LH3887) and is affiliated to the National Housing Federation.