What is Carelink?

Carelink gives users a direct link to help from their own homes. A simple push button is used to summon help.

Once connected to Carelink you have a special unit attached to your phone which connects to our Carelink Control Centre. We also supply a button which can be worn as a pendant or on your wrist - like a watch. If help is required, you simply press a button on the unit or pendant.

What Happens if you press the button?

The call for help comes through to a trained operator at the Carelink Control Centre. You can speak directly to them, and they are able to send for your doctor or ambulance or friend if you need help. If for any reason you were unable to speak, there are procedures to trace the call, and in addition all alarm calls are voice recorded to ensure there is no misunderstanding of your request.

If there is no one I know to help me, can a mobile warden help?

Yes, if you have the mobile warden service, our wardens can come and help you in an emergency. There are three service options available which are explained on the back page of this leaflet.

What does installation cost?

Installation of the unit is free, and can be carried out quickly. All that is required is a telephone socket and a nearby three-pin power socket.

What if I'm not sure about it?

We would be happy to visit you and demonstrate the system free of charge. It really is simplicity itself to work, and sometimes seeing is believing!

For more information on Carelink, call the Retirement Services Manager on 01234 716420 or email lesleyann@bpha.org.uk.