The Warden will demonstrate the use of the alarm system to you when you move into the scheme.

Each dwelling is linked by an alarm system to the Warden's office. When the Warden is off duty or leaves the site for any reason, your alarm is switched over to the Carelink Control Centre which is operated 24 hours per day, seen days per week. A Mobile Warden is on call at all times and will respond to any emergencies when called by Carelink Control.

Your alarm system is activated by means of pull cords. When a cord is pulled, a call is sent through to the Warden or Carelink Control. You can speak to them through the speech box. There is no need to go where the speech box is situated as the box will pick up your voice from anywhere in your home.

This system is completely private and neither the Warden nor the Control operators can hear anything that is said in your home except when you have pulled the alarm cord. You have complete privacy. If the Warden or Control operator calls you on the alarm system you will hear a loud tone so you will know the line is open.
Please leave your emergency pull cords hanging freely to the ground. If they are in the way secure them to the wall with a hook and this will avoid them being caught accidentally. If you do happen to pull the cord by accident (or perhaps one of your visitors does, e.g. grandchildren) please do not be embarrassed to admit this. Just explain to the person answering the call, they will not mind at all. If you do not respond they will think you have some difficulty and might call out the Mobile Warden to respond.