To improve services for our customers we now have Home Agents to support our tenants, and Account Managers to assist our home owners.

Supporting our tenants

We have new Home Agents delivering landlord services to our customers. Your Home Agent can help you if you want to discuss rent payments, estate and neighbourhood issues and anything else that may affect your tenancy. If you are experiencing problems either with your tenancy or with your neighbourhood that sits outside of bpha’s landlord responsibilities then your Home Agent can advise you on who best to contact, such as the Police for issues with crime or Social Services if you need support.

Your Home Agent can advise you on your options for future housing should your circumstances change and you no longer need to rent a home at a reduced social rent.

We have invested in new technology to enable your Home Agent to spend more time with customers and less time in the office.

For more information about your Home Agent, select the area you live below.

Bedfordshire

Ampthill RoadBedford Town CentreBiddenhamBletsoeBrickhill, BromhamCardingtonCarlton, ClaphamColmworthCopleCotton EndDuchess Road EstateDuloeElms Farm, ElstowElstow RoadFelmersham, GoldingtonGoldington Road, Great BarfordHarroldKempstonKempston Rural, KeysoeLondon Road, London Road areasLovell Road AreaLower Dean, LutonMareth Road Estate, Mile Road EstatesMilton ErnestOakleyOdellPavenhamPertenhallPoets AreaPutnoe, Queens ParkQueens StreetRadwellRavensdenRenholdRiseley, RoxtonSaintsSharnbrook, ShortstownStagsden, Stevington, StewartbyThurleighTurveyUpper Dean, Wilden, WillingtonWilsteadWixamsWoodside, WoottonWymington, Wyboston

Buckinghamshire

Milton Keynes (North), Milton Keynes (South),

Cambridgeshire

Cambourne, CambridgeHaslingfieldHuntingdonLongstantonLoves FarmPapworth EverardPeterboroughSawstonSt. IvesSt. Neots (Not Loves Farm)Trumpington,

Northamptonshire

CorbyDaventryGreat BillingKetteringRaundsRushdenTowcester and other areas of Northamptonshire not already mentioned.

Oxfordshire

Suffolk

NewmarketRed Lodge and other areas of Suffolk not already mentioned.

Assisting our home owners

For our home ownership customers we have put in place Account Managers to provide you with a single point of contact for any queries you may have about your rent, service charges or equity loan payments.

Our Account Management team are available:

Monday: 9am – 8pm
Tuesday: 9am – 8pm
Wednesday: 9am – 5pm
Thursday: 9am – 8pm
Friday: 9am – 5pm
Saturday: 9am – 1pm