If you need to report a repair, you will need to have handy the
following bits of information:
- the address
- details of the repair
- when access is available during the day
- if you can be contacted by phone
Our tenants' handbook also provides helpful advice and information.
Please click
here for the handbook.
We will advise you which priority applies to the repair, according
to the following categories:
- emergency repair to be completed within four hours
- emergency repair to be completed within 24 hours
- urgent repair to be completed within seven days
- standard work to be completed within 28 days
- planned works carried out as part of bpha's
programme
Appointments
Repairs staff will always try to offer a convenient time e.g.
avoiding school runs, for contractors and surveyors to attend
to help solve your repairs problem. When we are unable to do so,
we will provide you with the phone number of the surveyor or the
contractor for you to make an appointment directly.
Typical repairs and response times
The repairs team will use these as a maximum guide when responding
to a repairs query, and will always use their initiative and discretion
to suit the individual needs of individual tenants, especially
the elderly and the vulnerable.
Repair
Category |
Type
of Repair |
Timescale |
| Emergency |
These include repairs
affecting the safety or basic
security of the property, or
potentially affecting the
health of the household. Examples include:
- Gas leaks
- Serious electrical faults
- Total heating failure in
winter months
|
Attend within 4 hours and
make safe.
Completion within 24
hours.
|
| Urgent |
These are repairs which
are
not an emergency but
which result in the loss of a
basis facility, or where
further damage will be
caused if the problem is not
dealt with urgently.
Examples might include:
- A minor roof leak
- Partial loss of heating
|
Attend
to and complete
within 7 working days of
being reported. |
| Routine |
These are repairs that
can
wait without causing major
inconvenience to the
tenant. Examples include:
- A leaking gutter
- A damaged kitchen unit
|
Attend
to and complete
within 28 working days of
being reported. |
Home 
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