Your rent pays for:
- Managing and repairing your home
- Repaying the money we borrow to build new homes
- Our programme of major improvements
Your service charges pay for services such as:
- Employing a caretaker
- Cleaning shared areas, including windows, and removing dumped rubbish
- Cutting grass and looking after planted areas
- Repairs to shared facilities such as door-entry systems, television aerials and lighting
- Providing and repairing lifts, including the cost of contracts and lift insurance
- Providing fire fighting equipment, including repairing and testing emergency lighting and smoke alarms
- Providing water, electricity and gas supplies to shared areas
Your rent and service charge payments are your responsibility and you must pay on time and in advance, this means you are paying your rent at the start of the week or month (depending on the type of tenancy you hold) you are in your home not the end.
Your benefits may be paid directly to you and it will be up you to manage the amount you are paid and ensure that your rent is paid to us. If you need any help understanding the payments you receive or how much rent to pay, please contact us on 0330 100 0272.
Paying your rent: see the ways to pay your rent page.
You will receive a rent statement every three months. If you have any query about a statement, we will respond within 10 working days.
How much do I pay?
Your rent is on your rent schedule or your most recent rent review letter. If you want to pay monthly you can find a direct debit form here, or to confirm a payment arrangement please contact us.
Paying your rent is essential, if you don’t you could lose your home so make it your first priority.
If you are in arrears you will receive contact from us telling you how much you owe and when you must pay. Don’t ignore it. Contact us straight away. If you don’t we will follow our arrears policy which means we could evict you from your home after we’ve been to court. You can find out more about how bpha deal with rent arrears here.
We don’t want this to happen that’s why we make it easy for you to pay. We are here to help you, so if you have money worries, contact our Financial Inclusion team who can give you advice on budgeting, debt and welfare benefits. The sooner we know you are having difficulties the easier it will be to resolve the problems and help you stay in your home. The team offers a range of free, confidential assistance including checking you are claiming all the benefits you are entitled to and working with you to negotiate payments to your creditors.
Call 0330 100 0272 and ask for our Financial Inclusion Team or see our money advice page for more information.
For information about Universal Credit, visit our page.