Your tenancy agreement

Please keep your Tenancy Agreement in a safe place. It is the most important document relating to your tenancy, explaining both your obligations and ours.

We are currently updating our Tenancy Guide and in future you will be able to find all the information on this website. If the website or your handbook and your tenancy agreement say something different, it is your tenancy agreement that is correct. Your tenancy agreement is a legal document.

If you want more information about your rights or how to appeal against decisions, or if you wish to complain about the association, you should contact us. If you prefer, you can seek independent advice from the Citizens’ Advice Bureau or a solicitor.

The Housing Team

Our Housing Team helps residents with all aspects of their tenancy, such as signing applicants up for a new tenancy, problems paying rent, anti-social behaviour issues and looking after the estates.

Equality & diversity

We are committed to providing equal opportunities for everyone who uses or provides our services and seek to ensure that nobody is treated less favourably because of their age, religion, sexual orientation, gender or disability. We treat any allegations of harassment or discrimination seriously, and will hold a full investigation into any reported instances.

Right to Buy

Most residents who were residents of North Bedfordshire Borough Council on 12 June 1990 and who have stayed residents of bpha continuously since then have the preserved right to buy their home. Find out more

Data Protection

We treat all information we hold about our customers in confidence and would only be disclosed to a third party with your permission. Under the Data Protection Act 1998, you are entitled to:

  • know why information is being collected and/or processed;
  • a description of the information being collected and/or processed;
  • a description of any potential recipients of the information;
  • access to information held about you and to obtain copies if necessary;

If the information you have requested exists, we will arrange for you to see it within 40 days in line with Data Protection guidance. We are unable to show you information about you that has been supplied by a third party without the other party’s permission. A fee may be payable. Contact us for more information.