We want to tell you how we are doing against the HCA regulatory standards and the targets we set for ourselves. Every quarter we will give you a range of information about our performance over that time.
Here’s a selection of highlights from our performance between April 2021 and June 2021. If you’d like to see a more in-depth overview of our quarterly customer survey, Touchpoint, please follow the link below.
Between April 2021 and June 2021, we received 156 complaints, which led to us putting 11 service improvements in place. Alongside this, 25 compliments were logged. We continue to use Viewpoint to gather the opinions of our residents and use them to help us form and improve services.
Want to get involved? We currently have vacancies on our Customer Complaints Panel. If you are interested in joining the panel please email Elaine Warwick or call us on 0330 100 0272.
For more information on our Compliments and Complaints process, please follow the link below.
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