We’ve gathered together all our policies and documents into one library. Please do contact us if you can’t find the information you’re looking for.


Adult and Child Safeguarding Policy

Aids and Adaptations Policy

Allocations Policy

Anti-Social Behaviour Policy

Arrears Prevention and Recovery Policy

Compensation and Goodwill Policy

Compliments & Complaints Policy

Customer Domestic Abuse Policy

Data and Document Retention

Data Protection

Decant Policy

Discretions Policy

Environment Strategy

Equality, Diversity & Inclusion Policy

Fixed Term Tenancy Policy

(applicable from 01/04/17 to 31/03/19 only)

Fixed Term Tenancy Policy

( from 01/04/19)

Mutual Exchange Policy

Mutual Exchange – Ground to Refuse Policy

Neighbourhood Management Policy

Pets and Assistance Animals Policy

Quality Policy

Rent Setting and Review Policy

Downsizing Property Policy

Service Charge Policy

Subject Access Request Form

Succession Policy

Tenancy Fraud Policy

Tenancy Policy