We’ve gathered together all our policies and documents into one library. Please do contact us if you can’t find the information you’re looking for.


Aids and Adaptations Policy

Allocations Policy

Anti-Social Behaviour Policy

Arrears Prevention and Recovery Policy

Compliments & Complaints Policy

Data and Document Retention

Data Protection

Decant Policy

Customer Domestic Abuse Policy

Equality, Diversity & Inclusion Policy

Fixed Term Tenancy Policy

(applicable from 01/04/17 to 31/03/19 only)

Fixed Term Tenancy Policy

( from 01/04/19)

Mutual Exchange Policy

Mutual Exchange – Ground to Refuse Policy

Neighbourhood Management Policy

Pets and Assistance Animals Policy

Quality Policy

Rent Setting and Review Policy

Downsizing Property Policy

Safeguarding Policy – Adults

Safeguarding Policy – Children

Service Charge Policy

Subject Access Request Form

Succession Policy

Tenancy Fraud Policy

Tenancy Policy