bpha launches new Domestic Abuse policy

woman defending herself

bpha recognises the need to improve the way domestic abuse incidents are identified, reported and responded to. To do this we have reviewed and updated our Domestic Abuse Policy alongside victims/survivors of DA. This updated policy adopts a number of new key standards taking into consideration feedback from you, our customers. These key updates are designed to support people experiencing domestic abuse.

bpha are committed to assisting, supporting and working with customers and members of their households experiencing, or threatened with, domestic abuse. This policy outlines our approach.

The key changes are:

  • Definition of Domestic Abuse – This has been updated alongside the DA Act 2021 including recognition that children aged under 18 are also recognised as victims/survivors in their own right if they see, hear or experience the effects of the abuse or are related to the victim/survivor or the perpetrator.
  • Intersectional practice – We understand there are cultural and other barriers to reporting domestic abuse and we’ll take all of this into account in the support we provide. We will recognise this intersectionality and understand that some customers may face multiple and intersecting forms of discrimination. We will consider the individual needs of each customer in our approach.
  • Joint tenancies – If a customer wants to end a joint tenancy held with the perpetrator, this will be done in a planned way and with the customer’s safety being paramount.

bpha Domestic Abuse Responder, Helena Poutney said: “bpha are committed to providing a safe space for all victims and survivors of domestic abuse. We want our customers to have the confidence to approach us in challenging times knowing we have the understanding, experience and skills to help.

“If you are or have experienced domestic abuse, please don’t suffer in silence, start the conversation today and have confidence you made the right choice.”

If you need help or advice, here are some places you can go to for more information and support:

The Freephone National Domestic Abuse Helpline, run by Refuge on 0808 2000 247 for free at any time, day or night. The staff will offer confidential, non-judgemental information and support.


National DA helpline

Claires Law – The right to know if your partner has an abusive past

Rail to refuge – for those fleeing domestic abuse

If you, or someone you know, is experiencing domestic abuse, we can help.

We can arrange a private, confidential conversation, and will provide appropriate advice, assistance and support. If you would like to help or find out more, please reach out to your Housing Officer, you can also or contact us at 0330 100 0272.

Any information we use will be anonymous.