Closure of Customer Service Centre on 29 March 2018

bpha’s Customer Service Centre in St Paul’s Square, Bedford town centre will permanently close at 5pm on Thursday, 29 March 2018.

Changes to Bedford’s Housing Allocations Scheme

The Customer Service Centre is closing as a result of the management of Bedford’s Housing Allocations Scheme transferring to Bedford Borough Council on 1 April 2018.

The scheme has been administered by bpha on behalf of Bedford Borough Council for a number of years, but it has been agreed that its management will be transferred to the Council.

Most of the queries we deal with at our Customer Service Centre are regarding applications for housing. In light of this, the number of visitors to the centre will significantly reduce, hence our decision to close it.

Housing register queries

From 1 April, all housing register queries will be dealt with by Bedford Borough Council Housing Needs Service.

Visit the website at or call 01234 718058.

Existing bpha customers

If you are an existing bpha customer please continue to use our online self-service facility or call us on 0330 100 0272.

If you have not already registered, you can do it here

Your home will continue to be owned and managed by bpha as your landlord.

bpha Customer Service Centre