Our Customer Service Centre has now closed

bpha’s Customer Service Centre in St Paul’s Square in Bedford town centre has now permanently closed.

Changes to Bedford’s Housing Allocations Scheme

The Customer Service Centre closed as a result of the management of Bedford’s Housing Allocations Scheme transferring to Bedford Borough Council on 1 April 2018.

The scheme has been administered by bpha on behalf of Bedford Borough Council for a number of years, but it was agreed that its management would be transferred to the Council.

Most of the queries handled by the Customer Service Centre were regarding applications for housing. In light of this, the number of visitors to the centre would significantly reduce, hence our decision to close it.

Housing register queries

All housing register queries are now dealt with by Bedford Borough Council Housing Needs Service.

Visit the website at www.bedford.gov.uk or call 01234 718058.

Existing bpha customers

If you are an existing bpha customer please continue to use our online self-service facility or call us on 0330 100 0272.

If you have not already registered, you can do it here www.bpha.org.uk/myaccount.

Your home will continue to be owned and managed by bpha as your landlord.

bpha Customer Service Centre