Privacy policy

bpha LIMITED (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use www.bpha.org.uk/customer-app-terms-of-use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our mobile app you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is bpha LIMITED of Bedford Heights, Manton Lane, Bedford MK41 7BJ.

Our nominated representative for the purpose of the Act is the Data Protection Officer.

INFORMATION WE COLLECT FROM YOU
We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by filling in forms on our app or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our app, and when you report a problem with our app. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
• Information we collect about you. With regard to each of your visits to our mobile app we may automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, device type and version, time zone setting, operating system and platform];
• information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our app (including date and time), response times, download errors, and length of visits to certain app sections.

DISCLOSURE OF YOUR INFORMATION
You agree that we have the right to share your personal information with:

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
• Any partners or third parties who we work closely with to deliver our mobile app service or services.
We will disclose your personal information to third parties:

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use www.bpha.org.uk/customer-app-terms-of-use and other agreements; or to protect the rights, property, or safety of bpha LIMITED, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our mobile app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at bpha LIMITED, Bedford Heights, Manton Lane, Bedford MK41 7BJ OR info@bpha.org.uk.

ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [bpha LIMITED, Bedford Heights, Manton Lane, Bedford MK41 7BJ OR E-MAIL info@bpha.org.uk.