In the coming weeks, a sample of our customers will be contacted by email to take part in a short survey. It should only take 10 minutes to complete.

The email will be sent by a research company The Leadership Factor (TLF), on behalf of bpha, to complete the Institute of Customer Service’s Business Benchmarking survey.

The questions will be about your recent experience of contacting us and will only be used to help help us improve services. Survey questions do not capture customers personal details; the report we receive is completely anonymous and TLF are only provided with customers’ names and email addresses. These will be deleted by TLF once the survey is closed.

The survey is quick to complete and will only take about 10 minutes of your time.  You can choose not to take part, by either clicking the ‘I do not wish receive any reminders about this survey’ link or simply ignoring the survey request and subsequent reminders, but we would love it if you would take part.

We’d like to thank all customers who get involved in the survey and we welcome open and honest feedback.