If the property is left in an unacceptable condition, where extra work is needed to bring it up to standard for a relet, you will be recharged the cost.
14. End of tenancy inspection
We recommend you ask for an end of tenancy inspection with one of our surveyors. Our surveyor will be able to provide advice on the standard of the property before moving out, so you can avoid recharges. To arrange this please contact us on 0330 100 0272.
15. Access to the property
Once you return the keys to us, you will not be allowed back in the property for any inspections, or to retrieve personal items. Please ensure you have cleared the property, removed all personal items, and completed your end of tenancy inspection, or any outstanding repairs, before returning the keys.
We encourage you to arrange mail redirection. If you are ordering any parcels, make sure they will have arrived well before you leave. We cannot guarantee you will be able to retrieve any mail/parcel delivered to the address after you have left.
17. Prepayment meters
If you have a prepayment meter, please ensure there is no debt left on it on the day you move out, and ensure you return the prepayment key with the property keys.
If the property is left in an exceptionally dirty condition, the cost of cleaning will be recharged.
If you are responsible for maintaining a garden, you are expected to leave it tidy. Any modifications you may have made, such as decking, should be removed, and the ground reinstated to its original condition.
20. Personal Items
No items should be left in the property, unless they were present when your tenancy started. This includes light fittings and satellite dishes. Any items left will be treated as rubbish and disposed of. We will not be able to return these items to you, and you will be charged for their clearance.
21. Fixtures and Fittings
Where non-standard items have been installed, these should be removed and returned to a standard fitting. This includes mirrors, shelving, and security chains on doors.
22. Bulky item clearance
If you have bulky items you need to clear out, such as furniture or white goods, you can contact your local council to arrange removal for a small fee. If the items are in usable condition, charities such as the British Heart foundation or Sue Ryder may be able to collect them for free to resell.
23. Items you may be able to leave
If in good condition, flooring, carpets, curtain rails and sheds may be able to remain. Please note, in order to confirm you can leave any of the above, you MUST have an end of tenancy inspection, otherwise you could be charged for removal.
If you have removed or damaged any part of the fabric of the building, you will be charged the full cost of reinstatement.