Gilbert and Huxley Newsletter – May 2021
Bringing you all the latest news from where you live
CB1 community engagement
Hi! My name is Kathryn and I am a Community Engagement Officer at bpha. I work in partnership with the CB1 Community Engagement and Project Officer, Kyle who has recently started in the area having taken the reigns from Sam to support bpha residents and the wider community in building a pleasant and thriving place to live.
Early March 2020 seems a long time ago yet back then we worked in partnership with Cambridge Carbon Footprint to deliver a successful Repair café at the CB1 Community room inviting the community to come in for a cuppa, chat, learn and get something repaired. The repair café volunteers – including bpha staff volunteers – managed to fix all sorts of items including a rucksack, a light pendant made from recycled materials and bike lights. Not only was the event a great way for residents to meet, see the CB1 Community room in use but also for the environment as everything fixed was saved from landfill.
Sadly, coronavirus has prevented another repair café and other community events taking place, however we are currently working closely with the CB1 Community Engagement and Project Officer and exploring some fantastic sustainable community activities and events. A few ideas that we are aiming to deliver (subject to approvals and coronavirus guidelines) are:
If you’re interested in supporting any community activities, have an idea or perhaps interested in knowing about a Residents Association or group please do visit www.Cb1community.org.uk; there’s lots of useful contact information on group meetings and notes from previous meets.
Alternatively, if your community group is interested in booking the CB1 Community room for a community lead free event or activity, please email CB1Communityroom@bpha.org.uk. Subject to booking terms and conditions, the room is usually free of charge for community lead free events and activities.
Rent and Service charge information
Rent and service charge payments
Since March 2020 we have adjusted our processes to adapt to the different, and sometimes difficult, financial circumstances that residents are experiencing.
We’re aware that we all go through times where managing our finances is a struggle. The important thing to know, is that you’re not alone and support is there if you need it.
Our Money Advice team are on hand, to give you free, expert advice, tailored to you. From guidance on what benefits you’re able to claim for, to tips and advice on saving and financial tracking.
It’s important that you contact us if you’re experiencing hardship so we can work with you. It’s important to be aware that if you do not pay your rent or service charges and have not set up a suitable repayment plan with us, or if you fail to keep to an arrangement to pay your arrears, we may take legal action.
If you have any concerns about paying your charges, please discuss them with us by calling 0330 100 0272 or emailing firstname.lastname@example.org.
Service Charge Timeline for Gilbert House and Huxley House
Shared Owners and Leaseholders
You will receive a copy of Encore’s service charge estimates, which will include charges from Bidwells.
You will receive your service charge estimate from bpha outlining the amount you will be expected to pay for the next financial year ahead (1 April to 31 March).
Your Rent and/ or service charge account will be debited at the new rate from 1 April.
You will receive a copy of the final accounts showing the estimated charges of the services provided compared with the actual cost of providing the services over the year (these are independently checked). You will also be informed of any credit/debit on your account based on the actual costs (including any difference that Encore identify when they compare their estimates to their actual costs). Your account will be credited or debited with the difference between the estimated service charges and the actual costs.
Your monthly direct debit amount will be amended and payments for this new amount will commence, unless any under payment is more than £250.
Social Rented Housing Residents
You will receive a rent increase/decrease letter detailing your new rent which will include a breakdown of any service charges and the costs for these services.
Action for residents. If you claim Universal Credit you will need to update your journal with your new rent. If you claim Housing benefit, we will contact your local authority to advise them of your new rent, so you do not need to do anything.
Your new rent will be charged. If you pay by direct debit the amount you pay will automatically be amended to reflect this.
If you are not on benefits and pay by an alternative method e.g recurring payment then it is your responsibility to update this.
Summary of reserve funds held by Encore Estate Management
Summary of reserve funds
Total Reserve Fund at 31/03/2021 – £13,865.00, with a further £6,750 to be transferred during the year.
To date, £1,286 has been expended from the reserve fund for HIU repairs to 3 units, following the annual service.
Suggested use for the residents would be the next round of cyclical internal redecorations (last undertaken in 2016).
Last modified: May 27, 2021 at 11:21 am