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Introducing preferred name options for our customers
We are always looking for opportunities to improve our customer experience and following feedback from our residents we have enhanced our systems to include a preferred name option.
So next time you call into the Customer Communications Centre if you have a preferred name please let us know. This will ensure that whenever you speak to us, we will address you in the way you would like.
bpha Business System Manager, Ross Hewitt commented “We hope that this change to our systems will make a positive difference to our customers, who feel more comfortable being called by a name which aligns with their identity, as opposed to their given name.”
And if you do need to get in touch we have a variety of ways to suit you, as well as email and telephone, you can chat to us via web chat, WhatsApp and social media.
How to get in touch
0330 100 0272
Write to us
Bedford Heights, Manton Lane, Bedford MK41 7BJ
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