Introducing preferred name options for our customers

So next time you call into the Customer Communications Centre if you have a preferred name please let us know. This will ensure that whenever you speak to us, we will address you in the way you would like.

bpha Business System Manager, Ross Hewitt commented “We hope that this change to our systems will make a positive difference to our customers, who feel more comfortable being called by a name which aligns with their identity, as opposed to their given name.”