Homeowners repairs and maintenance

This includes repairs to:

• Plumbing
• Electricity
• Individual central-heating systems – you are responsible for the annual servicing
• Decorations.

If you live in a flat you are responsible for the inside of your home. If you own a house you are responsible for all the repairs and maintenance of your home.

bpha are responsible for carrying out repairs and general maintenance to the shared (communal) areas of your building or estate outside of your home, unless there is a separate managing company.

I’m a shared owner – Why am I responsible for it all when I only own a share?

A shared owner is a leaseholder. This means you are the homeowner and the one responsible for the repairs. The repairing responsibilities are set out within the lease. The mortgage lender is also not responsible for the repairs to the property.

Reporting problems

We want you to be proud of your home, and will do our best to keep it clean and in good repair.

If you are concerned about anything in the shared areas, please let us know too. Tell us about issues such as:

• Littering or problems with bin stores
• Pests
• Tree maintenance
• Boundary fences or walls and hard-standing, paths or roads
• Lights not working
• Graffiti.

If something in or around your home needs repairing, please check if the repair is our responsibility or yours. If it is our responsibility you can:

• Request it through my.account
• Request it through our Customer Communications Centre 

It might be useful to have a photo of the repair or damage read for logging your repair.