We are always looking for ways to make life easier and more convenient for our customers.
Last year you told us that having a range of direct debit options would make managing your money easier, so we are pleased to say that we are now able to offer a range of dates to our monthly tenants as well as weekly tenancies throughout the month, allowing you to choose when your rent and service charge payments will leave your account.
Customers can now choose for their direct debit payments to come out on 1, 8, 15, 22 or last working day of the month.
If you would like to change an existing direct debit date, simply call us on 0330 100 0272 or email firstname.lastname@example.org and one of our customer service advisors will be happy to help.
Alongside direct debits we also offer the option to set up recurring payments as a more flexible alternative, which can be paid on any day of the month. Visit the website to find out more.