For those on Universal Credit

If you are a UC claimant you are required to verify your new rent following the rent increase via your UC portal. You can do this with effect from 1st April if your rent is charged monthly or from 5th April if your rent is charged weekly. If you attempt to verify your new rent prior to this date you will need to resubmit the rent verification after the dates listed. Please note that the 5th April is a bank holiday so contact centres may be closed.

Paying your rent is your responsibility.

To make it as convenient as possible, we offer a wide range of ways for you to pay. If you are unable to use any of the rent payment systems (perhaps because of a disability), we can arrange to visit you to agree a method of payment that suits you.


The easiest way to manage your bpha account is by setting up an account on our online payment portal my.bpha.

Recurring Payment

A convenient and flexible alternative to Direct Debits. Arrangements are far more flexible and payments can be set up to start the next day or any day of the month. Customers are not charged for rejected payments, refunds can be easily arranged and sent direct to the debit card and arrangements can be set up for various payments including rents, part-rents, special payment arrangements, garages and court costs. To set up recurring payment speak to our customer contact centre on 0330 100 0272.

Direct Debit

To setup a Direct Debit over the phone, please call us on 0330 100 0272.

Standing Order

Request a form to start paying on a Standing Order Mandate. The form will be posted to you preprinted with your name, address and reference number. Complete your bank details, sign it and send to your bank. You must continue to pay your rent until your bank confirms the Standing Order has been set up.