Become a Resident Inspector

Volunteer with us and help shape our services

Do you want to make a difference to the way we work?

Are you passionate about your home? Do you want to make a difference for other bpha residents? If you’re the sort of person that wants to make things happen and improve the service we offer then we need your help!

We’re looking for volunteers

We’re looking for residents that would like to make their mark and improve things for others. Residents that can donate around 12 hours a month to work with our Property Services team and spend time phoning or visiting those that have had maintenance work in their homes. Residents that would like to dedicate time to gathering feedback that we then use to improve the way we work as an organisation and with our contractors.

What will I get out of becoming a bpha volunteer?

If you sign up to volunteer with us then you’ll receive a whole host of training to get you started. Plus, additional training opportunities will be offered as and when appropriate. You will also receive expenses covering any out of pocket expenses (such as petrol, travel and food and drinks when you’re out and about).

Our volunteer Resident Inspectors are focused on hearing the voices of our residents and ensuring we use those voices to ensure we offer the best possible service. In addition, they have the chance to develop personally and gain new and exciting skills.

But don’t just take our word for it

We sat down for a cuppa and a chat with two of our current Resident Inspectors to find out more about their volunteer role and what they enjoy most.

Name:  Sharen Brice
Lives:   Bedford
Became a Resident Inspector:   Six years ago
Has been a bpha resident:   Since June 1996

Name:  Jackie Barnes
Lives:  Bedford
Became a Resident Inspector: Three years ago
Has been a bpha resident for: Four years

What made you decide to become a volunteer Resident Inspector?

Sharen: In the 1990’s we were living in our own home but then the recession hit and we ended up homeless. Luckily bpha came to the rescue and offered us a new build property. We’ve lived there since and have had numerous visits from contractors for planned work and repairs. I had my own views on how these visits have gone so when I saw the role advertised I thought I would apply and have my say.

Jackie: For me my decision to become a Resident Inspector came after I retired. I’d had a high-pressured job, lots of responsibility, and when I reached retirement I missed having something important to do.

What’s the best thing about being a Resident Inspector?

Sharen: Making a difference! I love what I do and know that by speaking to residents and gathering their feedback I can help bpha to improve the repairs and maintenance service it offers. I get a great deal of satisfaction from that.

Jackie: I would have to agree. I love to know that I am helping residents’ feedback about their experiences, the good the bad and the ugly. There have also been a few times where we’ve door knocked and met some really vulnerable people and have been able to share our concerns with bpha, who have gone in and helped. That’s a wonderful feeling.

What do you think you’ve got personally out of being Resident Inspector?

Sharen: For me it was finding my identity again. I was a stay at home mum looking after four children, I’d given up my career as a hairdresser and was mum rather than Sharen. Since becoming a Resident Inspector my confidence has grown massively, I’ve had some great training opportunities and feel I am making a bit of a difference.

Jackie: Just like Sharen, for me becoming a Resident Inspector has given me a new sense of purpose. I loved my job and didn’t want to just plod through retirement. It’s great to know that we’re giving something back too!

Want to find out more?

If you’re interested in volunteering to become one of our Resident Inspectors all you need to do is complete our online form. Or if you’d rather complete a paper form, or have any questions about the role of volunteer Resident Inspector then please get in touch with Elaine Warwick, Resident Engagement and Scrutiny Co-ordinator, by calling 0330 100 0272 or emailing:

Apply to be a volunteer Resident Inspector

Please let us know how you feel about the following skills, and just be honest – it isn’t a test! Tick the box that describes how you feel about each skill listed.