What made you decide to become a volunteer Resident Inspector?
Sharen: In the 1990’s we were living in our own home but then the recession hit and we ended up homeless. Luckily bpha came to the rescue and offered us a new build property. We’ve lived there since and have had numerous visits from contractors for planned work and repairs. I had my own views on how these visits have gone so when I saw the role advertised I thought I would apply and have my say.
Jackie: For me my decision to become a Resident Inspector came after I retired. I’d had a high-pressured job, lots of responsibility, and when I reached retirement I missed having something important to do.
What’s the best thing about being a Resident Inspector?
Sharen: Making a difference! I love what I do and know that by speaking to residents and gathering their feedback I can help bpha to improve the repairs and maintenance service it offers. I get a great deal of satisfaction from that.
Jackie: I would have to agree. I love to know that I am helping residents’ feedback about their experiences, the good the bad and the ugly. There have also been a few times where we’ve door knocked and met some really vulnerable people and have been able to share our concerns with bpha, who have gone in and helped. That’s a wonderful feeling.