bpha’s Retirement Living services in Bedford have been judged as “excellent” and “striving to be leaders in their field” after being awarded A- in a recent assessment.

The Supporting People Quality Assessment Framework (QAF) ensures providers deliver housing-related support which meet the needs and aspirations of residents and service users.

Developing residents’ independence

Housing-related support assists people to develop their independence at home and includes things such as money advice, help to complete forms and signposting to specialist services.

The QAF evaluated how we assess and support residents, how we comply with health and safety, how residents are protected using safeguarding, how we acknowledge diversity and inclusion, and how well we involve and empower our tenants and residents.

Julie Wittich, Director of Service Delivery at bpha said: “We are extremely pleased with this result, it’s a reflection of the commitment our team have to ensuring bpha is delivering high quality services for our customers.”

Ayyaz Ahmed, Commercial Head of Retirement Living, said: “This A- grade reinforces the high quality of the housing-related support we provide to our older clients and shows how our processes and policies translate into the support given.”

The QAF inspection was carried out on 28 March 2017 and the results were received on 31 July 2017. Level A is defined as excellence and is associated with providers striving to be leaders in their field.

bpha receives funding from Bedford Borough Council to provide housing-related support in Bedford, and the QAF assessment is a requirement of that funding.

QAF Criteria

For full details on the QAF visit Bedford Borough Council for full details on the QAF or www.sitra.org.