bpha is committed to giving a good service – but we know that sometimes things can go wrong. If you are not happy with our service, please tell us so we have the opportunity to put it right. If we find we were wrong, we will apologise and take immediate steps to correct the mistake.
Informal complaints: Contact us by phone on 0330 100 0272, email firstname.lastname@example.org or speak directly to a bpha employee.
You can download our booklet ‘Have Your Say’. This explains what to do and timescales involved. It also tells you how to appeal against a decision on a complaint. Our appeals process ensures that a different bpha employee to the person you originally dealt with will consider the appeal, to ensure you are being treated fairly. If you are unable to download this, please call us on 0330 100 0272 and ask for a copy to be sent to you.