At bpha we are committed to providing customer-focused services to all of our residents.
We can offer advice and assistance across a range of areas, including money advice, cost-effective insurance, community development activities, payment of rent.
If you have a question about any of the services we provide and cannot find the answer on our website, please contact us on 0330 100 0272 or email firstname.lastname@example.org.
Customer Contact Centre
Call our Customer Contact Centre on 0330 100 0272.
Our team of customer service professionals is based in Bedford and has been trained to answer questions and address concerns at the first point of contact, giving residents one port of call for all their enquiries.
Hours of operation are:
8pm-6pm Monday to Friday
9am-1pm on Saturday
There are also additional options to speak to the team via web chat or text.
We can arrange an interpreter for you through a number of different methods.
A bi-lingual employee. These are bpha employees able to help residents who speak another language, but they are not trained or qualified interpreters. bpha cannot guarantee that the staff member will be available – it helps if we can have a couple of hours’ notice. Languages available are Arabic, Bosnian, Croatian, French, Gujarati, Hindi, Italian, Pahari, Polish, Punjabi, Serbian, South Slavic (not Albanian), Spanish, and Urdu.
A telephone interpreter. bpha subscribes to Language Line and can access up to 150 languages in under two minutes. Because this service uses a phone, it can be used from your home at no cost to you.
Sign language. British Sign Language interpreting is managed by the Milton Keynes Community Language Service. They can come to your home, but we will need a couple of days notice to arrange this.
To access any of these services please call 0330 100 0272.
Customer Service Commitment
Our Customer Service Commitment is an interactive PDF document that gives open and transparent information about what levels of service we provide. It provides a guide through each stage of the housing journey from application to moving on.
Through each section we have clearly stated what we expect from our customers and what they should expect from us, and have provided useful links.
To read the Customer Service Commitment please click here.
Rights & Responsibilities
If you have any questions about your rights and responsibilities, including your right to live in your home and your repairs responsibilities, please click below to refer to our Residents Handbook.
Audit Commission National Fraud Initiative
We advise residents and applicants that the data held by this organisation in respect of your tenancy or housing application will be used for cross-system and cross-body comparison purposes for the prevention and detection of fraud.