Customer service commitment

At bpha we are committed to providing customer-focused services to all of our residents.

We can offer advice and assistance across a range of areas, including money advice, cost-effective insurance, community development activities, payment of rent.

If you have a question about any of the services we provide and cannot find the answer on our website, please contact us on 0330 100 0272 or email info@bpha.org.uk.

Customer Contact Centre

Call our Customer Contact Centre on 0330 100 0272.

Our team of customer service professionals is based in Bedford and has been trained to answer questions and address concerns at the first point of contact, giving residents one port of call for all their enquiries.

Hours of operation are:

8pm-6pm Monday to Friday
9am-1pm on Saturday
There are also additional options to speak to the team via web chat or text.

Customer Service Commitment

We are currently working on our Customer Service Commitment and will be launching a new version in Spring 2019.

Rights & Responsibilities

If you have any questions about your rights and responsibilities, including your right to live in your home and your repairs responsibilities, please click to refer to our Tenancy Guide.

Audit Commission National Fraud Initiative

We advise residents and applicants that the data held by this organisation in respect of your tenancy or housing application will be used for cross-system and cross-body comparison purposes for the prevention and detection of fraud.

Interpreter Service

We can arrange an interpreter for you through a number of different methods.

  • A bi-lingual employee. These are bpha employees able to help residents who speak another language, but they are not trained or qualified interpreters. bpha cannot guarantee that the staff member will be available – it helps if we can have a couple of hours’ notice. Languages available are Arabic, Bosnian, Croatian, French, Gujarati, Hindi, Italian, Pahari, Polish, Punjabi, Serbian, South Slavic (not Albanian), Spanish, and Urdu.
  • A telephone interpreter. bpha subscribes to Language Line and can access up to 150 languages in under two minutes. Because this service uses a phone, it can be used from your home at no cost to you.
  • Sign language. British Sign Language interpreting is managed by the Milton Keynes Community Language Service. They can come to your home, but we will need a couple of days notice to arrange this.

To access any of these services please call 0330 100 0272.

Copyright © 2018 bpha Limited. All rights reserved. Bedford Heights, Manton Lane, Bedford, MK41 7BJ.
Authorised and regulated by the Financial Conduct Authority

Last modified: November 14, 2018 at 12:49 pm