bpha customers have the opportunity to share their opinions on new proposals to track the performance of social landlords.

The Regulator of Social Housing is proposing new Tenant Satisfaction Measures (TSMs) as part of changes suggested in the government’s ‘Charter for Social Housing Residents – Social Housing White Paper’ published in 2020. Under the new measures, social landlords would need to provide data relating to their performance and the quality of their service.

The new TSMs make the performance of landlords more visible for tenants. It is hoped they will provide a valuable resource for tenants and local communities and social landlords themselves.

TSMs will also aim to inform the Regulator of Social Housing how landlords could improve different areas for their tenants.

The Regulator of Social Housing is now seeking views on these proposals from tenants and landlords. You can read all the documents and access the survey on GOV.uk.

The consultation period for the Tenant Satisfaction Measures is open until 6:30pm on Thursday, 3 March 2022.