As a Housing Officer and home worker, since the current crisis situation, I have had to make significant changes to the way I work, and whilst always being flexible and adaptable this situation has been more challenging than I could ever have imagined.
I have been contacting many residents who I have not ever spoken with, in particular Shared Owners who have always worked and have now found themselves in this situation and who are genuinely worried by what could happen to them in the long term. I am having more in-depth conversations with these people, and am giving advice, support and re-assurance during this unprecedented time.
I have been speaking and getting advice from our Money Advice Team, who have been great.
For the more complicated cases the Money Advice Team have been more than willing to contact resident’s and give more in depth support. This has been invaluable and is continuing with delivering excellent customer service even through this most challenging situation we are faced with.
I have also been contacted by people wanting to offer their services, by volunteering to do shopping and telephoning vulnerable residents, and I have been able to signpost to the COVID-19 at Bedford Borough Council. It’s so re-assuring that in the current climate there are people still wanting to help others.
I am also contacting and carrying out Fixed Term Tenancy visits over the phone, which is different.
That said I am finding these calls extremely beneficial to our residents, as some have not spoken with anybody for days. It’s also a great opportunity to identify if further support is needed during this time. I have also diarised to call on a fortnightly basis to ensure they are coping during these strange times.
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