Get involved and make a difference

Our customers are at the heart of everything we do.We know that you are ideally placed to help us to improve our services. It makes business sense to use your experience to ensure we can deliver an ever-improving service. And it is good practice to keep our customers happy.

We welcome involvement from all our customers and aim to provide opportunities for anyone who wants to be involved to do so – whether you are a resident, a leaseholder or a shared owner.

It’s your home, your neighbourhood and your life. We want you to have your say in anything that concerns you. You’re the expert and we want your help.

Please contact us on 0330 100 0272 or at for more information about getting involved in any of these activities.

Resident involvement

bpha aims to meet the highest standards in delivering services to our residents. We are committed to actively involving our residents in the running and management of your homes and communities. We do this in a number of ways, such as:

  • Regularly collecting feedback from our residents about their satisfaction with our services.
  • Working with our resident inspectors to gain more feedback about our repairs and maintenance service.
  • Working with our resident complaints panel to review satisfaction with our complaints process and how we manage complaints.
  • Carrying out resident reviews of specific service areas.


Viewpoint is a new and more flexible way to get involved with bpha.

Viewpoint, our new online residents’ feedback service, will make it easier for more people to have a say in how bpha delivers and improves services. There are opportunities to review and challenge what we do – but from the comfort of your home, at a time that suits you.

In return for your feedback and thoughts residents can earn points to turn into online rewards while also help bpha to improve its services.

Register at:


We are always looking for volunteers to help us with a range of schemes aimed at our elderly or vulnerable residents including garden clearance, exercise classes and IT workshops.

View our volunteering page to find out more.