To improve services for our customers we now have Home Agents to support our tenants, and Account Managers to assist our home owners.

Supporting our tenants

We have our Customer Services team or Home Agents delivering landlord services to our customers. Your Home Agent can help you if you want to discuss rent payments, estate and neighbourhood issues and anything else that may affect your tenancy. If you are experiencing problems either with your tenancy or with your neighbourhood that sits outside of bpha’s landlord responsibilities then your Home Agent can advise you on who best to contact, such as:

  • The Police for issues with crime
  • Social Services if you need support
  • Environmental Health teams for issues of noise nuisance

Your Home Agent can advise you on your options for future housing should your circumstances change and you no longer need to rent a home at a reduced social rent.

We have invested in new technology to enable your Home Agent to spend more time with customers and less time in the office.

For more information about your Home Agent, select the area you live below.


Ampthill RoadBedford Town CentreBiddenhamBletsoeBrickhill, BromhamCardingtonCarlton, ClaphamColmworthCopleCotton EndDuchess Road EstateDuloeElms Farm, ElstowElstow RoadFelmersham, GoldingtonGoldington Road, Great BarfordHarroldKempstonKempston Rural, KeysoeLondon Road, London Road areasLovell Road AreaLower Dean, LutonMareth Road Estate, Mile Road EstatesMilton ErnestOakleyOdellPavenhamPertenhallPoets AreaPutnoe, Queens ParkQueens StreetRadwellRavensdenRenholdRiseley, RoxtonSaintsSharnbrook, ShortstownStagsden, Stevington, StewartbyThurleighTurveyUpper Dean, Wilden, WillingtonWilsteadWixamsWoodside, WoottonWymington, Wyboston


Milton Keynes (North), Milton Keynes (South),


Cambourne, CambridgeHaslingfieldHuntingdonLongstantonLoves FarmPapworth EverardPeterboroughSawstonSt. IvesSt. Neots (Not Loves Farm)Trumpington,


CorbyDaventryGreat BillingKetteringRaundsRushdenTowcester and other areas of Northamptonshire not already mentioned.



NewmarketRed Lodge and other areas of Suffolk not already mentioned.