Supporting our tenants
We have our Customer Services team or Home Agents delivering landlord services to our customers. Your Home Agent can help you if you want to discuss rent payments, estate and neighbourhood issues and anything else that may affect your tenancy. If you are experiencing problems either with your tenancy or with your neighbourhood that sits outside of bpha’s landlord responsibilities then your Home Agent can advise you on who best to contact, such as:
- The Police for issues with crime
- Social Services if you need support
- Environmental Health teams for issues of noise nuisance
Your Home Agent can advise you on your options for future housing should your circumstances change and you no longer need to rent a home at a reduced social rent.
We have invested in new technology to enable your Home Agent to spend more time with customers and less time in the office.
For more information about your Home Agent, select the area you live below.
Ampthill Road, Bedford Town Centre, Biddenham, Bletsoe, Brickhill, Bromham, Cardington, Carlton, Clapham, Colmworth, Cople, Cotton End, Duchess Road Estate, Duloe, Elms Farm, Elstow, Elstow Road, Felmersham, Goldington, Goldington Road, Great Barford, Harrold, Kempston, Kempston Rural, Keysoe, London Road, London Road areas, Lovell Road Area, Lower Dean, Luton, Mareth Road Estate, Mile Road Estates, Milton Ernest, Oakley, Odell, Pavenham, Pertenhall, Poets Area, Putnoe, Queens Park, Queens Street, Radwell, Ravensden, Renhold, Riseley, Roxton, Saints, Sharnbrook, Shortstown, Stagsden, Stevington, Stewartby, Thurleigh, Turvey, Upper Dean, Wilden, Willington, Wilstead, Wixams, Woodside, Wootton, Wymington, Wyboston
Milton Keynes (North), Milton Keynes (South),
Cambourne, Cambridge, Haslingfield, Huntingdon, Longstanton, Loves Farm, Papworth Everard, Peterborough, Sawston, St. Ives, St. Neots (Not Loves Farm), Trumpington,
Corby, Daventry, Great Billing, Kettering, Raunds, Rushden, Towcester and other areas of Northamptonshire not already mentioned.
Newmarket, Red Lodge and other areas of Suffolk not already mentioned.