bpha is responsible for most of the repairs to the structure of your home and the essential services.
We make sure properties are kept in good order by:
- Repairing empty properties quickly and to a good standard before new people move in
- Providing a reliable day-to-day repairs service
- Carrying out maintenance work at regular intervals.
We ensure that our properties meet the Government’s Decent Homes Standard.
Repairs can be reported on 0330 100 0272, in person at our Customer Service Centre (St Paul’s Square, Bedford), or via our online reporting tool.
Read more about Health & Safety issues in your home and how to manage them.
Our contractors
All bpha repairs employees and contractors carry identification. We can also offer password security for peace of mind – you agree a password in advance with us and the contractor will give it on arrival to verify who they are. Do not let people into your home without checking their identification and call Customer Services on 0330 100 0272 to check.
Having your say
We’re always striving to improve, so if you’re not happy with the service you have received, please contact us for information on how to make a complaint.
Getting involved
We have volunteer residents who inspect our empty properties before they are re-let, monitor our grounds maintenance service and carry out customer satisfaction surveys on our behalf. If you are interested in helping us to improve our services, please contact us for advice on how to get involved.
