Although repairs are booked directly through bpha, contractors working on our behalf carry out most of the works. We have found that this gives excellent value for money and a high level of service.
To make things easier for you when you call, we use one telephone number 0330 100 0272: you choose the option for the service you want and you will then be put through to the right person straight away.
We try to offer convenient appointment times (e.g. avoiding school runs), but if we are unable to do this we will provide you with the phone number of the contractor for you to make an appointment directly.
We use external contractor TSG to provide repairs to heating or hot water on gas, solid fuel, oil and air/ground source, including NIBE unit systems. TSG also deals with annual safety checks to heating systems – this is a legal requirement of your tenancy. TSG deal with their own service complaints directly on 0800 111 4044. If your property has another type of system (e.g. storage heaters) please continue to report faults to bpha.