Financial performance

Our progress has included:

• We launched our refreshed four-year Customer Strategy in April, outlining our plans to become a landlord that our customers trust based on their experience of us. Our TSM results (June) showed satisfaction increasing by 4.2% for rental customers and 5.7% for homeowners
• Customers continued to influence our decisions and priorities, with our customer-led Service Improvement Panel carrying out in-depth reviews of our core services. This included implementing their recommendations into our new repairs policy
• We completed Bury Court, the second block of our exciting regeneration project to enhance our tower blocks in Bedford, including improving energy efficiency and reducing costs for customers
• We continued to invest in making homes warm, efficient and sustainable, including increasing the proportion of our homes achieving EPC level C or above to 93%.