Quality homes. Connected communities.
Rent and service charges from April 2026
We wrote to you in February to confirm changes to your rent and/or service charges that apply from 1 April 2026 to 31 March 2027. To find out more, visit the page below, or log in to your my.account.
bpha live
Phone calls
Our offices are currently closed.
Our team are currently responding within a minimum of
7
hours
General enquiries
6
hours
Repairs
7
hours
General enquiries
6
hours
Repairs
Our offices are currently closed.
What's new
21 Jul 2026
Do you find our website difficult to read?
At bpha we are committed to ensuring everyone has access to the services and support we offer. A lot of this information can be found on our website. To help make it as easy as possible for you to find the information and support you need, we have a tool on our website called ReachDeck. The ReachDeck t...
17 Jul 2026
Words matter — especially when we talk about people’s homes.
A home is the foundation for everyone’s lives. It is where people live their lives, raise families, and develop their hopes and aspirations. It is where everyone wants to feel safe, healthy, secure and happy. Stop Social Housing Stigma (SSHS), a tenant-led campaign that celebrates the value of soc...
9 Jul 2026
Do you live in Northstowe, Cambridgeshire?
Our drop in is a welcoming space for people of all ages, genders and ethnicities to pop in for a chat. The sessions are run by your Housing Officer, Lindsay Gardiner, every third Thursday of every month from 10am to 12noon. It’s an opportunity to bring any housing queries to Lindsay and take advan...
3 Jul 2026
Thinking of making changes to your home?
We know every home is different, and we understand that from time to time you’ll want to make alterations to your home so you can make it exactly how you want it. If you’re thinking of making any changes to your home including electrical changes, please make sure you get permission from us f...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
