Quality homes. Connected communities.
Rent and service charges from April 2026
We wrote to you in February to confirm changes to your rent and/or service charges that apply from 1 April 2026 to 31 March 2027. To find out more, visit the page below, or log in to your my.account.
bpha live
Phone calls
Our offices are currently closed.
Our team are currently responding within a minimum of
5
days
General enquiries
10
hours
Repairs
5
days
General enquiries
10
hours
Repairs
Our offices are currently closed.
What's new
20 Jun 2026
Elstow train collision
Our thoughts and concerns are with all those affected by the devastating train collision in Elstow on Friday evening. Tragically, a driver of one of the trains was pronounced dead at the scene. 33 people were taken to hospital with 11 of those in a serious condition. 56 other people were treated for inj...
22 Jun 2026
Staying safe during the hot weather
With the current period of hot weather, we want to make sure that you have the information you need to stay safe and well at home. High temperatures can affect anyone, but older people, young children, and those with existing health conditions may be particularly at risk. Please take a moment to follow ...
19 Jun 2026
An update on grounds maintenance
As you may know from our update in the last edition of Talk, or through your own experiences, the grounds maintenance service provided by Just Ask Estate Services (JAES) in some areas hasn’t been on schedule and to the standard we expect, and we’re sorry if you’ve been affected by this....
17 Jun 2026
Meet the Customer Service Improvement Panel (SIP)
bpha's Customer Service Improvement Panel (SIP) is a customer-led group of bpha tenants and shared owners. From reviewing policies to working with departments across the organisation the team look at the services we deliver, suggesting areas where improvements can be made. They act as a vital l...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
