Quality homes. Connected communities.
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.
bpha live
Phone calls
Our offices are currently closed.
Our team are currently responding within a minimum of
1
day
General enquiries
1
day
Repairs
1
day
General enquiries
1
day
Repairs
Our offices are currently closed.
What's new
7 Oct 2026
Virtual surveys: helping us diagnose repairs more quickly
We’re introducing virtual surveys to help make the repairs process quicker, simpler and more convenient for customers. A virtual survey is a video call with a member of the bpha team, allowing us to look at a repair, maintenance issue or concern in a customer’s home without needing to visit ...
5 Oct 2026
Thinking about your buying options?
Have you ever wondered if you could buy the home you rent from bpha? If you’re thinking about buying the home you currently rent from bpha, we’re here to help you understand the different routes that may be available. Right to Acquire, Preserved Right to Buy and Right to Shared Ownership ar...
1 Oct 2026
New rights to information
The Social Tenant Access to Information Requirements, or STAIRs, give you new rights to see information about how your landlord manages your home and services. These rights apply to tenants of private registered providers, such as bpha. They are designed to make landlords more transparent, accountable a...
30 Sep 2026
Claim farmers: what you need to know
Many of us have had a phone call or letter asking about ‘the car accident you were in’ and offering to look at compensation. We’re now seeing a rise in customers being approached by claims farmers, offering to pursue compensation for issues like damp, mould, faulty heating, plumbing p...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
