Quality homes. Connected communities.
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.
bpha live
Phone calls
Our team are currently answering within a minimum of
3
minutes
General enquiries
2
minutes
Repairs
3
minutes
General enquiries
2
minutes
Repairs
Our team are currently responding within a minimum of
3
days
General enquiries
4
days
Repairs
3
days
General enquiries
4
days
Repairs
Our team are currently answering within a minimum of
1
day
1
day
What's new
21 Sep 2026
Do you know what to do if you find mould or damp in your home?
Mould in your home can cause health issues, so it’s important that if it appears, it’s removed. Unfortunately, it’s a living organism that loves damp, warm and dark conditions, so it’s very common in areas of our homes tick those boxes, like bathrooms, kitchens and behind large pi...
17 Sep 2026
Why we ask about your health
The more we know about you and your household, the better we can make sure our services work for you. That’s why we would like to know if you have a physical disability, learning disability or mental health condition. This information can help us understand if you need extra support, a different w...
16 Sep 2026
Quicker access to my.account!
my.account is your bpha customer online portal where you can access account details, find useful information, log repairs and send enquiries directly to us. my.account is quick and easy to use and mobile-friendly. And we’ve just made it even easier to access. Using a smartphone, you can &lsq...
15 Sep 2026
Strengthening services
In your latest Tenant Satisfaction Measures (TSMs) feedback results, satisfaction amongst customers who rent their home has increased for the overall repairs service and the time taken to complete repairs, which is great news. We have been analysing your comments about our repairs service, includi...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
