Due to the volume of enquiries our wait times are currently longer than we'd like. To answer your calls as soon as possible, our team is prioritising these so our web chat is currently unavailable. If your call isn't urgent please email the team at info@bpha.org.uk, or to check your account, log onto your customer portal: my.account
Quality homes. Connected communities.
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.
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Phone calls
Our offices are currently closed.
Live Chat
Our offices are currently closed.
Our team are currently responding within a minimum of
4
days
General enquiries
5
days
Repairs
4
days
General enquiries
5
days
Repairs
Our offices are currently closed.
What's new
4 Apr 2025
Share your views on activities for the over 65’s
We’d like to hear your views on the types of activities residents over the age of 65 would like to see in the Trumpington area. Along with local partners and with support of Cambridge County Council we’re seeking your views on not just what you would like to take part in locally, but also wh...
3 Apr 2025
Improving customers’ experience over the next four years– our commitments to you
bpha is committed to delivering the highest quality services and improving your experience as customers. Our refreshed Customer Strategy 2025-2029 outlines our plans to become a landlord that all our customers value and trust. It focuses on embedding a customer-first culture and working closely with you...
7 Apr 2025
Claim farmers: what you need to know
Many of us have had a phone call or letter asking about ‘the car accident you were in’ and offering to look at compensation. We’re now seeing a rise in customers being approached by claims farmers, offering to pursue compensation for issues like damp, mould, faulty heating, plumbing p...
31 Mar 2025
Moving to Universal Credit
You might have heard the term ‘managed migration’ or ‘move to UC’ or, if you’re under State Pension age, you may have received a letter to tell you that benefits that you currently claim are being moved to Universal Credit. Six types of benefits are becoming par...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
