Quality homes. Connected communities.
Rent and service charges from April 2026
We wrote to you in February to confirm changes to your rent and/or service charges that apply from 1 April 2026 to 31 March 2027. To find out more, visit the page below, or log in to your my.account.
bpha live
Phone calls
Our team are currently answering within a minimum of
3
minutes
General enquiries
5
minutes
Repairs
3
minutes
General enquiries
5
minutes
Repairs
Our team are currently responding within a minimum of
1
day
General enquiries
2
days
Repairs
1
day
General enquiries
2
days
Repairs
Our team are currently answering within a minimum of
15
hours
15
hours
What's new
11 Jun 2026
Talk magazine: the latest bpha news and information
Talk magazine is out today! If we have an email address for you, you should have received it already. If we only have a postal address for you, you’ll receive a print copy in the next week. We know that grounds maintenance has been an area of concern for some customers. In this edition you can rea...
4 Jun 2026
The Grapevine! A new drop - in for Greyfriars customers
We’re excited to be launching brand new drop-in opportunity for customers at Greyfriars. The Grapevine is an opportunity for customers to connect, grab a cuppa, meet their Housing Officer along with other bpha services. A pre-launch event will take place on Wednesday 10 June, with FREE ice cr...
20 May 2026
Customer Voice Annual Report 2025/26 is out now
Our latest Customer Voice looks at the impact the customer voice has had on challenging and improving services over the past year. Strengthening our commitment to putting customers at the heart of everything we do. Some highlights include: The Customer Service Improvement Panel (SIP) has played a centr...
18 May 2026
Creating a vibrant new community
We recently celebrated the completion of 100 homes at our new development at Linmere, marking an important milestone for bpha and the wider Linmere community. An opportunity for individuals and families to build their futures in a high-quality, thriving neighbourhood. From young families taking their fi...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
