Quality homes. Connected communities.
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.
bpha live
Phone calls
Our team are currently answering within a minimum of
1
minute
General enquiries
1
minute
Repairs
1
minute
General enquiries
1
minute
Repairs
Information currently not available.
Our team are currently answering within a minimum of
2
minutes
2
minutes
What's new
16 Sep 2026
Quicker access to my.account!
my.account is your bpha customer online portal where you can access account details, find useful information, log repairs and send enquiries directly to us. my.account is quick and easy to use and mobile-friendly. And we’ve just made it even easier to access. Using a smartphone, you can &lsq...
15 Sep 2026
Strengthening services
In your latest Tenant Satisfaction Measures (TSMs) feedback results, satisfaction amongst customers who rent their home has increased for the overall repairs service and the time taken to complete repairs, which is great news. We have been analysing your comments about our repairs service, includi...
11 Sep 2026
New! Our commitment to you, report communal repairs online and access to My Wellbeing Toolbox
There’s lots happening right now – luckily the new edition of Talk is out now, with everything you need to know. We have launched nine customer commitments that set out what you can expect from bpha. To help us keep these promises, we also ask you to meet five customer responsibilities. By w...
9 Sep 2026
Our commitment to you
Customers have been telling us what’s most important to them when receiving a service from bpha. Some of the feedback included how we communicate with you, the importance of your home and neighbourhoods being well looked after, the ease in which customers can raise a concern as well as treating eve...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
