Quality homes. Connected communities.
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.
bpha live
Phone calls
Our team are currently answering within a minimum of
3
minutes
General enquiries
3
minutes
Repairs
3
minutes
General enquiries
3
minutes
Repairs
Our team are currently responding within a minimum of
18
hours
General enquiries
18
hours
Repairs
18
hours
General enquiries
18
hours
Repairs
Our team are currently answering within a minimum of
6
hours
6
hours
What's new
17 Aug 2026
bpha to become a FRIEND of the Stop Social Housing Stigma campaign
We’re delighted that we are joining other organisations to become a FRIEND of the Stop Social Housing Stigma. A tenant led campaign that celebrates the value of social housing, challenging unfair stereotypes and eliminating discrimination against residents. Set up in 2017 to unite tenants, landlord...
14 Aug 2026
Annual Complaints and Service Improvement Report 2025/26
We have published our latest Annual Complaints and Service Improvement Report, sharing what we've learned from customer feedback over the past year and the actions we're taking to improve our services. The report highlights the main reasons customers contacted us, including the quality of repair work, c...
5 Aug 2026
Are you covered if the worst should happen?
Imagine you come home from a long day at work and find water coming through the ceiling. You look around and assess the damage… the carpets are saturated, the mattress is soaking and the kettle and toaster are floating. Your air fryer, cooker and fridge freezer are all badly water damaged. You&rsq...
31 Jul 2026
bpha publishes 2025/26 Financial Statements
bpha has published its Financial Statements for 2025/26, highlighting some real progress in improving services and investing in homes. The highlights include: £49m invested in maintaining and improving existing homes (2025: £49m)&nb...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
