Quality homes. Connected communities.
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.
bpha live
Phone calls
Our team are currently answering within a minimum of
3
minutes
General enquiries
4
minutes
Repairs
3
minutes
General enquiries
4
minutes
Repairs
Our team are currently responding within a minimum of
2
days
General enquiries
1
day
Repairs
2
days
General enquiries
1
day
Repairs
Our team are currently answering within a minimum of
15
hours
15
hours
What's new
11 Sep 2026
New! Our commitment to you, report communal repairs online and access to My Wellbeing Toolbox
There’s lots happening right now – luckily the new edition of Talk is out now, with everything you need to know. We have launched nine customer commitments that set out what you can expect from bpha. To help us keep these promises, we also ask you to meet five customer responsibilities. By w...
9 Sep 2026
Our commitment to you
Customers have been telling us what’s most important to them when receiving a service from bpha. Some of the feedback included how we communicate with you, the importance of your home and neighbourhoods being well looked after, the ease in which customers can raise a concern as well as treating eve...
8 Sep 2026
Partnership helping residents live healthier lives welcomes new member
A partnership designed to help residents live healthier and more active lives has expanded. The Healthy Places and Communities Partnership – made up of housing providers Amplius, bpha and Peabody alongside Public Health, BeActive Bedfordshire and the Chartered Institute of Housing – has now ...
1 Sep 2026
Always ask to see ID
We're reminding customers to stay aware of people claiming to work on behalf of bpha and asking for payment for repairs or maintenance work. To help keep yourself safe, it's important to remember that all bpha staff and contractors will always carry identification and will gladly show it when asked. Con...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
