Quality homes. Connected communities.
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.
bpha live
Phone calls
Our team are currently answering within a minimum of
1
minute
General enquiries
2
minutes
Repairs
1
minute
General enquiries
2
minutes
Repairs
Our team are currently responding within a minimum of
1
day
General enquiries
1
day
Repairs
1
day
General enquiries
1
day
Repairs
Our team are currently answering within a minimum of
9
hours
9
hours
What's new
9 Sep 2026
Our commitment to you
Customers have been telling us what’s most important to them when receiving a service from bpha. Some of the feedback included how we communicate with you, the importance of your home and neighbourhoods being well looked after, the ease in which customers can raise a concern as well as treating eve...
8 Sep 2026
Partnership helping residents live healthier lives welcomes new member
A partnership designed to help residents live healthier and more active lives has expanded. The Healthy Places and Communities Partnership – made up of housing providers Amplius, bpha and Peabody alongside Public Health, BeActive Bedfordshire and the Chartered Institute of Housing – has now ...
1 Sep 2026
Always ask to see ID
We're reminding customers to stay aware of people claiming to work on behalf of bpha and asking for payment for repairs or maintenance work. To help keep yourself safe, it's important to remember that all bpha staff and contractors will always carry identification and will gladly show it when asked. Con...
28 Aug 2026
We're sharing our performance data
We're committed to being open about how we're performing and keeping our customers informed about the services that matter most to them. That's why we've updated the performance section of our website, where you can now see how we're performing throughout the year, showing our progress towards our target...
Benefits and budgeting calculator
Use our benefits calculator to see what you can claim and how to claim it.
my.account
Manage my.account online, in a place that brings together your tenancy and the services you rely on.
The Place
‘The Place’, is our online customer engagement community.
A place for customers to share their views and take part in surveys, quick polls and conversations where their contribution will help improve services.
Repair responsibilities
Learn about how we approach repairs and maintenance.
Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home.
