How we spend a pound
Our latest customer report is out now.
The report outlines ‘how we spend a pound’ from investing in homes, repairs and maintenance, supporting tenancies and developing new homes.
If you’d like more information on how we spend a pound or would like to get involved in helping to shape and improve our services, please get in touch with the Customer Engagement Team by emailing CustomerVoice@bpha.org.uk.
How we spend a pound
10%
Developing New Homes
The cost of creating new homes for customers.
15%
Management Costs
Dealing with neighbourhood issues, collecting rent and insuring homes.
11%
Shared Service Costs
Customer-focused services in homes and communities.
32%
Interest on Loans
Paying back interest on money borrowed to invest in homes.
16%
Improving Homes
The cost of improving homes to maintain or exceed government standards.
16%
Repairs
Repairing and maintaining homes.
