Making a payment
There are lots of ways to pay your rent and service charge, so that making any payment to bpha can be as convenient and flexible for you as possible.
Ways to pay
A frequently asked question to our Customer Communications Centre, is what the options are to pay rent or service charges, so here’s a quick guide.
Direct Debit
This will allow us to take a payment with your permission. Contact the Customer Communications Centre to set up a direct debit, we are a paperless mandate office.
AllPay
When you become a bpha customer, you are provided with an AllPay card. This features a 19-digit code that’s unique to you. When you use your card, along with a payment method, it automatically links with your account. It means you don’t have to input any other details.
Standing Order
This instructs your bank to make a regular payment for an amount and on a date set by you. Please ensure your 8 digit Tenancy Reference is in the reference section of the Standing Order. Standing Order instructions are given to your bank, or you can set up through your internet banking account.
Recurring Payment
You give a company permission to take a regular payment from your credit or debit card. We use the 16 digit card number for recurring payments. Just contact us and we can set that up for you.
Direct Debits
A safe, simple and hassle-free way of making automated regular payments.
Put simply, a Direct Debit is an instruction from you to your bank or building society. It authorises the organisation you want to pay to collect automated, scheduled payments from your account – but only if you’ve been given advance notice of the amounts and dates of collection.
- Easy to setup
- Secure and efficient
- Widely used and trusted
- Automated and convenient
- Protected as part of the Direct Debit Guarantee
To setup a Direct Debit speak to our customer contact centre on 0330 100 0272.
AllPay
You can use AllPay in three different ways:
Online
Visit www.allpayments.net. Once you’ve registered, you’ll be asked to input your 19 digit reference number. Then you’ll have the option to add how much you want to pay, followed by your debit or credit card details.
By telephone
AllPay has a 24-hour automated payment line: 0330 041 6497. This is charged at a local rate but you may be charged more by your mobile phone provider.
When you call you’ll be asked to input your 19 digit AllPay reference number, again followed by how much you want to pay and your payment card details.
At a PayPoint
PayPoints can be found at Co-op, Spar, Sainsbury’s Local, Tesco Express and thousands of independent outlets. A shop with a PayPoint will display this sign.
The shop worker will swipe your AllPay card and take the payment you want to make – that could be a card, cash or a cheque. They can’t see any of your details, it’s all managed elsewhere by AllPay.
You can find your nearest PayPoint here. You can also pay at any post office.
Something to bear in mind is that you cannot view your balance using AllPay – it’s just a payment method. To see your balance, make sure you’re registered on my.bpha, your customer portal. You can do this here - just click ‘Sign in’, if not registered and it is first time, click on link which says Sign up now follow instruction to register, if already registered sign in, input email address and Password that you have set. Once portal is open to you, you can view your balance, payment history and any charges.
