Whether you’ve had a good experience, or a bad one, your views are always welcome here. They help us to improve our services and give us an essential picture of the problems, challenges and joys that you encounter as a bpha customer.
Give a compliment
If you’ve had a good experience and felt that we’ve done something right, you can let us know here. It’s always nice to get a compliment, but it’s also really useful, helping us to understand when we’re on the right track and doing a good job.
We all work hard to give the best service possible, but we recognise that sometimes we’ll get things wrong. That’s why it’s so important to us to hear from you, and why we’re committed to giving you easy ways by which to let us know.
In July 2020, the Housing Ombudsman published a complaint’s handling code. All landlord’s registered with the Housing Ombudsman are required to undertake a self-assessment of their compliance with the Code and publish the results.
View and download bpha’s self-assessment with the Housing Ombudsman’s Complaint Handling Code and covers the period from 1/4/20 to 30/11/20.
The feedback we get from your compliments and complaints is hugely important to us and the learnings we take from them have helped us to improve our services in countless ways. Here are just a few of our recent learnings and improvements.
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