Whether you’ve had a good experience, or a bad one, your views are always welcome here. They help us to improve our services and give us an essential picture of the problems, challenges and joys that you encounter as a bpha customer.
Give a compliment
If you’ve had a good experience and felt that we’ve done something right, you can let us know here. It’s always nice to get a compliment, but it’s also really useful, helping us to understand when we’re on the right track and doing a good job.
We all work hard to give the best service possible, but we recognise that sometimes we’ll get things wrong. That’s why it’s so important to us to hear from you, and why we’re committed to giving you easy ways by which to let us know.
The Housing Ombudsman is an independent organisation which resolves disputes involving tenants and landlords. In July 2020, it published a complaints’ handling code, which shapes how we manage complaints. As with all landlords registered with the Housing Ombudsman, we undertake a self-assessment of our compliance with the Code, and publish the results.
This is a very important exercise for bpha. It helps us understand more about our customers’ experience when things haven’t gone well and what, and how, we need to improve.
View and download bpha’s self-assessment with the Housing Ombudsman’s Complaint Handling Code here. This covers the period from 1 April 2021 to 30 September 2021.
The feedback we get from your compliments and complaints is hugely important to us and the learnings we take from them have helped us to improve our services in countless ways. Here are just a few of our recent learnings and improvements.
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