Home contents insurance

As your landlord we cover the buildings insurance for your home but you’re responsible, under the terms of your tenancy, for insuring your contents. It’s always a good idea to shop around for a policy that will give you the cover you need.

Home contents insurance isn’t compulsory, but it’s a good idea to consider what it would cover. Home contents insurance can help protect your possessions from risks like fire, theft, water damage, and many more household risks, giving you peace of mind.

We have teamed up with Thistle Tenant Risks to offer the My Home Contents Insurance Scheme, designed specifically for residents in social housing, and all our custoemrs are eligible to apply.

This policy can cover:
Furniture, Carpets, Curtains, Clothes, Bedding, Electrical items, Pictures, Ornaments.

Terms, conditions, limits and exclusions apply. For more information about the policy, please refer to the Insurance Product Information Document (IPID) and Policy Wording by contacting Thistle Tenant Risks by calling 0345 450 7288 or visiting the website.

• Apply over the telephone or complete an application form
• No excess (you don’t pay the first part of the claim)
• Covers theft, water damage, fire and many more household risks
• Covers tenants improvements (up to £2000 or 20% of the sum insured, whichever is the greatest)
• Covers theft or attempted theft of contents in sheds, outbuildings and garages (up to £3,000)
• Covers damage to external glazing for which you are responsible
• Covers replacement and installation of locks for outside doors or windows and alarms, if keys are lost or stolen (up to £500)
• You don’t need to have special door or window locks (just a lockable front door)
• Flexible regular Pay-As-You-Go payment options (fortnightly and monthly premiums include a transaction charge).

Thistle Tenant Risks Contents Insurance has been designed to meet the demands and needs of social housing residents looking to purchase home contents insurance and Thistle have approached a single insurer Great Lakes Insurance UK Limited. The cover is subject to the terms, conditions, limitations and exclusions contained in the Policy Wording, which you should read carefully. The premiums and payment methods available are shown on the rate cards here for the over 60s, and here for those under 60. Please note fortnightly and monthly premiums include a transaction change.

If you are unsure whether this insurance policy is right for you please contact Thistle Tenant Risks who will be happy to help with your queries.

For more details or to get started, you have a few options:

Call Thistle Tenant Risks: 0345 450 7288

Visit the website: www.thistlemyhome.co.uk to learn more or request a call back here www.thistlemyhome.co.uk/call-back.

Buy Online: Visit www.thistlemyhome.co.uk to purchase your policy and set up monthly direct debit payments.

It is always the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should follow the procedure.

A copy of Thistle Insurance Services complaint’s procedure is available on request. For additional information, view our complaints page www.thistlemyhome.co.uk/Make-a-Complaint

The National Housing Federation working in partnership with Thistle Insurance Services Ltd. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority Firm Reference Number 310419. Registered in England under No. 00338645. Registered office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group.

Thistle’s data privacy protection policy is online: https://www.thistleinsurance.co.uk/privacy

It is important to protect your belongings and your Landlord suggests that you look for providers who are regulated by the Financial Conduct Authority (FCA). Thistle Insurance Services are a company that specialises in social housing contents insurance, however there are also other providers that can be found on comparison websites like Money Supermarket or Compare the Market.