Housing Ombudsman

The Housing Ombudsman is an independent organisation which resolves disputes involving tenants and landlords. In July 2020, it published a complaints’ handling code, which was updated and became statutory law in April 2024, which shapes how we manage complaints. As with all landlords registered with the Housing Ombudsman, we carry out an annual assessment against the Code to ensure our complaint handling process meets its requirements and we publish the results.

This is a very important exercise for bpha. It helps us understand more about our customers’ experience when things haven’t gone well and what, and how, we need to improve. View and download bpha’s self-assessment with the Housing Ombudsman’s Complaint Handling Code here.

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