Communal areas and estates
Whether you live in a house or an apartment you may share communal areas with your neighbours.
We want everyone to be proud where they live and it’s important that the communal areas are kept safe, clean and well maintained. You, anyone living with you and your visitors must respect the local area, supporting everyone’s enjoyment of their home.
Any trees or plants that are located within customers own gardens are the responsibility of that customer. This includes regular maintenance such as pruning, removal of deadwood, and making sure that trees do not pose a risk to property or other people. Trees should not be allowed to become overgrown, hazardous, or cause damage to property.
Communal areas in a building
If your home is in a building, you must keep all communal areas such as entrances, stairways, corridors, lifts and landings free from obstructions.
- Mopeds, motorbikes, bicycles, pushchairs or other personal items should not be kept in communal spaces
- Rubbish should be taken to the bin store area and not left in any of the communal areas. Waste should be disposed of using the bins provided and not left outside the bins or anywhere else in or around the building
- Items should not be thrown from any landing, balcony, corridor or window
- Smoking in any communal area is illegal, and therefore not allowed
- Please do not allow your pet to foul in any communal area and dispose of all waste using the bins provided.
Please note, if items are found in communal areas they will be removed and disposed of as set out in our procedure.
Estate area’s
If you live in a house, you may not share communal areas inside your property in the same way those who live in apartments do, but it’s equally important to care for your estate.
- Waste should be disposed of using the bins provided and not left outside your home or anywhere else in or around the estate
- Items should not be thrown from any balcony or window
- Any dog waste needs to be disposed of correctly.
You can report any concerns about your estate, including fly tipping and bulky waste.
Get in touch or report a repair
To report an issue with or repair to your communal area please contact our Customer Communications Centre by calling 0330 100 0272 or email [email protected].
