External managing agent FAQs
For some managed areas, where bpha does not own the land, we work with a managing agent to manage your estate.
The managing agent bills bpha for the services it carries out, which may include, cleaning, grounds maintenance and other estate services.
From April 2026, your rent review breakdown will include the management charge from the managing agent. This is a separate charge from the bpha services. We have called this service charge ‘External managing agent’
We trust this clarification of the will provide transparency and better understanding of who manages the area in which you live.
Why do I have an external managing agent?
For some homes, the freehold is not owned by bpha and we work with a managing agent that works on behalf of the landowner, to provide a range of services for the estate.
What services do external managing agents provide?
The managing agent provides a range of services for the estate and/or block. These may include (but are not limited to):
- Gardening/grounds maintenance
- Tree surgery
- Communal electricity
- Playground equipment inspection and maintenance (where applicable)
- Health & Safety inspection and maintenance
- Fire safety.
How does the external managing agent charge for these services?
bpha is charged by the managing agent for the cost of these services, which are then included in your service charge.
If you own your home, the managing agent will bill you directly for the services.
When will I see a change in the service charge descriptions?
You have always been charged for services for your home but we previously used different service charge headings. These heading changes take effect from 1 April 2026.
Are these services covered by Housing Benefit and Universal Credit?
Yes. We only include service charges that are eligible under Housing Benefit and Universal Credit regulations.
Do I need to do anything?
No, this is for your information only.
What do I do if I have an issue with any of the services being provided?
If you have an issue with services that are provided by another company, we will pass on your complaint to them and let you know their response. To get in touch with us please email [email protected].
Does bpha carry out any services as well?
Yes, sometimes bpha may also be responsible for some areas.
If the managing agent only provides grounds maintenance for the wider estate and bpha is responsible for communal services to your block, you will see an additional bpha charge.
