Maintaining your Shared Ownership home
You are responsible for repairing and looking after your home. Shared owners are considered leaseholders; this means you are the homeowner and the one responsible for the repairs.
A condition of your lease is that you keep the property in a good state of repair so regular maintenance is important. You can find out more about your rights and responsibilities below.
Repairs and Maintenance can include but are not limited to:
- Plumbing
- Electricity
- Individual central-heating systems
- Annual boiler servicing
- Decorations.
The types of maintenance and repair that you carry out in your home can be different based on whether your home is a house or an apartment.
Remortgaging
If you are looking for an advance on your mortgage or you are remortgaging to carry out works on your home, to find out more, click the button below.
Repairs allowances
Some shared ownership homes benefit from a repairs allowance in the shared ownership lease.
If your home was built during or after 2023 your lease may contain information about a repairs allowance.
Maintaining and repairing your house
If you live in a house, you’re responsible for both the inside and outside your home.
Your lease will contain a plan drawing of your property’s boundary which may include garden and parking areas. If these areas are within the red line then you are responsible. You may also have a requirement to maintain your boundaries and this responsibility is usually marked on your leason plan with a 'T' mark on the boundary line.
Although you are responsible for maintaining your entire home, bpha insure the building. You can find out more about building insurance below.
Maintaining and repairing your flat
If you live in a flat, you are responsible for the inside of your home.
bpha are responsible for carrying out repairs and general maintenance to the shared (communal) areas of your building and, in some cases, areas outside of your home.
Reporting problems
We want you to be proud of your home and will do our best to support you in keeping it clean and in good repair.
If you are concerned about anything in the shared areas, please let us know too. Tell us about issues such as:
- Littering or problems with bin stores
- Pests
- Tree maintenance
- Boundary fences or walls and hard-standing, paths or roads
- Lights not working
- Graffiti
If something in or around your home needs repairing and it’s our responsibility, you can:
- Request it through my.account
- Request it through our Customer Communications Centre.
It’s useful to give us as many details as you can and include photos where possible.
