Meet the Customer Service Improvement Panel (SIP)
17 June 2026
bpha's Customer Service Improvement Panel (SIP) is a customer-led group of bpha tenants and shared owners. From reviewing policies to working with departments across the organisation the team look at the services we deliver, suggesting areas where improvements can be made. They act as a vital link for customer feedback and priorities.
To find out who they are, why they became involved and how they are helping to ensure the customer voice is the heart of everything we do, take a look at their video below (4:25 minute watch).
There are also plenty of other ways customers can get involved to help improve services, from taking part in surveys, reviewing policies or sharing feedback, find out more by visiting our ‘get involved’ page.
